Introduction

Welcome to Ondes Wellbeing. We are committed to protecting and respecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website.

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Information we collect

We collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and any other information you provide directly to us.

• Usage Data: Information on how you access and use the website, including your IP address, browser type, and operating system.

• Payment Information: Information related to payment processing, such as billing address and payment method details.

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How we collect information

We collect information when you:

• Visit our website.

• Register or sign up for our services.

• Contact us via forms, email, or phone.

• Subscribe to our newsletter.

• Make payments through our website.

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How we use your information

We use your information to:

• Provide, operate, and maintain our website.

• Improve, personalise, and expand our website.

• Communicate with you, including customer support.

• Send you updates and promotional materials, with your consent.

• Analyse website usage to enhance user experience.

• Process transactions and manage payments.

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How we store, use, share, and disclose your information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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Sharing your information

We do not sell, trade, or otherwise transfer your personal information to outside parties except to trusted third parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. This includes sharing information with payment processors and financial institutions to process payments.

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Payment processing

We use third-party services (e.g., Adyen, Stripe) for payment processing. These third-party services have their own privacy policies governing the use of personal data. We recommend that you review these policies.

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Data security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

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How we communicate with our visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

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Your data protection rights

You have the right to:

• Access the personal information we hold about you.

• Request correction of incorrect or incomplete information.

• Request erasure of your personal data, under certain conditions.

• Object to our processing of your personal data.

• Request the restriction of processing your personal data.

• Request the transfer of your data to another organisation, or directly to you, under certain conditions.

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Withdrawing consent

If you wish to withdraw your consent for the collection and processing of your personal data, please contact us at ondeswellbeing@gmail.com.

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Data retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including the retention of payment information for the duration required by financial regulations.

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Privacy policy updates

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes take effect immediately upon posting.

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Contact us

If you have any questions about this Privacy Policy, please contact us at:

Email: ondeswellbeing@gmail.com